Support center
Use this page for booking issues, driver onboarding questions, account recovery, and trip-related support. Keep the support path simple and direct.
Getting started
- Create an account and verify your phone or email.
- Allow location access for accurate pickup and driver matching.
- Choose rider mode to book trips or driver mode to receive requests.
Rider help
- Set pickup and destination.
- Send the ride request.
- Review driver assignment or offers.
- Track arrival and trip progress in the app.
Driver help
- Complete profile, vehicle, and document setup.
- Go online to receive live requests.
- Accept or send a counter offer when appropriate.
- Follow pickup, trip, and completion states cleanly.
Common issues
- Enable notifications so trip and offer updates arrive on time.
- Allow background location if the driver app is not updating properly.
- Use support immediately for payment, trip, or account problems.